Terms & Conditions
1. Introduction
Welcome to Cotswold Nailery, owned and operated by Amber Leeson in the UK. These Terms & Conditions explain our policies to ensure a positive experience for both you and our business.
2. Appointment Bookings
Bookings are automatically confirmed when made, but we reserve the right to decline any appointment that does not align with our policies. Please select a suitable time to avoid scheduling conflicts.
3. Booking Fees
We require a percentage of the treatment cost as a booking fee. This fee secures your slot and is non-refundable if you fail to adhere to our cancellation policy.
4. Cancellation and Rescheduling
We require at least 48 hours’ notice for any cancellation or rescheduling. If you cancel or reschedule within 48 hours, your booking may be forfeited. This policy helps us manage our time and accommodate other clients.
5. Refunds and Fixes
We do not offer refunds once a service is completed. If you are dissatisfied, please contact us within 3 days so we can assess the issue. If we find a product or application fault, we will fix it free of charge. Matters reported after 3 days or caused by improper aftercare may not qualify for a free fix.
6. Payment
Full payment in GBP is due at the end of your appointment. We accept cash, card, or bank transfer.
7. Consultation Forms and Patch Tests
Certain treatments require a completed consultation form and possibly a patch test before your appointment. Please follow any instructions closely to ensure suitability and safety.
8. Client Responsibilities
Arrive on time to avoid shortened or rescheduled appointments. Come with clean, polish-free nails unless you are booked for removal or refill. Communicate any discomfort or concerns during the service. Notify us of allergies, sensitivities, or medical conditions in advance. Keep your hands or feet still during treatments for best results. Extra guests and children are only permitted if agreed beforehand. Follow our aftercare advice to prolong the life of your treatment.
9. Data Protection
We respect your privacy and handle personal data in compliance with GDPR. We do not share your information with third parties except as required for processing payments or legal obligations.
10. Right to Refuse and Policy Changes
We reserve the right to refuse service to anyone whose behavior is disruptive or violates these policies. We may amend these Terms & Conditions at any time, and updates will be posted for your review.